The doctor-patient relationship has always been a big contradiction in China. According to the White Paper on the Practice of Chinese Doctors, published by the Chinese Medical Doctors Association in 2018, 66% of doctors experienced conflicts with patients, and more than 30% were treated violently.
However, many diseases, especially those that require long-term care, are very dependent on the doctor-patient relationship. So I chose patients who need long-term care as my main users.
After a lot of primary and secondary research, I found that the reasons affecting the doctor-patient relationship are mainly caused by insufficient medical knowledge of patients, low communication efficiency between doctors and patients, and low participation of patients in the decision-making of care plans.
In order to solve these problems, I designed a PERSONALISED CARE MODEL to help stakeholders including doctors, nurses, third-party support organizations, patients and their families to co-create the patients’ plans.